What if I return an order for a refund?
If you return a product in new and unused condition for a refund, the unused promotional gift card will be deactivated.
What if I return an order for a refund but have used the promotional gift card?
If you return the order that qualified you for the Promo eGift Card after receiving your Promo eGift Card, your Promo eGift Card will be deactivated, or, if the Promo eGift Card has already been redeemed, the value of the redeemed portion of your Promo eGift Card will be subtracted from your refund.
What are the tier amounts for the promotional gift cards?
Spend $200-$499 Receive a $30 GC
Spend $500-$749 Receive a $60 GC
Spend $750+ Receive a $100 GC
Can I use the promotional gift card on the current order?
No, Promo eGift Cards can only be used for future orders.
What if I return only part of my order, can I keep my gift card?
If you return part of your order the unused Promo eGift Card will be cancelled.
If you return part of your order and the Promo eGift Card has been used, we’ll refund your partial return less the Promo eGift Card amount.
What If I want to return or exchange something I purchased with the promotional gift card?
We value our relationship with you and want to make sure that you're satisfied with purchases made using your Promo eGift Card. Returns of merchandise will be processed according to Billiards.com return policies. Credits for returns accepted by Billiards.com will be allocated back to the Promo eGift Card (in the amount of the portion of the returned purchase paid via Promo eGift Card). If you receive a credit, the portion paid with your Promo eGift Card (excluding shipping & handling) will be allocated back to the Promo eGift Card within 3 to 7 business days after we receive and processes your returned merchandise.
What if the Promo eGift Card is lost or stolen?
Promo eGift Cards cannot be replaced if lost or stolen.